[Important] Issue Preventing Locker Deposit and Retrieval

Today, due to a system issue, customers who made reservations between approximately 2:00 AM and 9:40 AM were unable to deposit or retrieve their luggage from lockers.
The issue has now been resolved, and the service is operating normally. However, customers who made reservations between approximately 2:00 AM and 9:40 AM may still be unable to use their lockers.
In some cases, creating a new reservation may allow you to use the service. If you wish to use the lockers, we kindly ask that you make a new reservation.

If you were unable to use the locker due to this issue, please contact us via chat and provide the following information:
• Confirmation that the reserved locker could not be used due to the system issue
• The inquiry number shown in your reservation confirmation email via the Contact Us link

For reservations reported to us, we will cancel the reservation and issue a full refund at a later date.
Customers who have already contacted us do not need to contact us again.

Inquiries
Please select「会員登録・予約操作でのお困りごとについて」and proceed to the inquiry form.

We are currently receiving a large number of inquiries regarding this issue, and our phone lines may be difficult to reach for this and other inquiries.
We sincerely apologize for the inconvenience and trouble caused.